FAQs and Helpful Tools

Our COVID- 19 technical team have compiled a list of FAQs, tools and resources in relation to the pandemic. We are constantly updating this page to continue to give you relevant information.

If you require any further assistance, please contact either your Risk Adviser or a member of our team.

Financial Lines Insurances (Directors & Officers Liability / Employment Practices Liability / Crime / Statutory Liability / Management Liability / Professional Indemnity / Medical Malpractice)
What you need to know in relation to revenue reductions, business closures and policy cancellation requests

I sell Products, should I continue buying Liability Insurance?


What happens if I cancel my Professional Indemnity insurance cover ? Can I do without it


How can you mitigate your insurance costs and still stay protected?


Various Insurance Policies FAQ’s and Information relating to COVID-19


Landlords – Am I covered if my Tenant stops paying rent ?


Travel Insurance Claims (COVID-19)
What you need to know and do before you make a claim

Temporary Closure of Operations
Helpful General Checklist

Cyber Security – Helpful Info and Tips in Working from Home

Useful / Helpful Resources

National Insurance Brokers Association (NIBA) Resource Centre https://www.niba.com.au/html/covid-19-resource-centre_2.cfm

Stage 4 Occupation list open/closed Metropolitan Melbourne – Victoria State Government

COVID-19 – Small Business Planning Tool to Safely Operate during COVID-19 Visit Safework Website

Victorian Hospitality Industry – Guidelines for Corona Virus (COVID-19)

Restart Guidelines (Hospitality)  https://www.business.vic.gov.au/__data/assets/pdf_file/0008/1934990/Industry-Restart-Guidelines-Tourism-Tours-and-Transport.pdf

Return to Business Requirements for Reopening – Victorian Accommodation Providers Visit AHA Website

Restart Guidelines (Outdoor Attractions)  https://www.business.vic.gov.au/__data/assets/pdf_file/0006/1934943/Industry-Restart-Guidelines-Outdoor-Attractions-and-Experiences.pdf

Restart Guidelines (Accommodation)  https://www.business.vic.gov.au/__data/assets/pdf_file/0004/1934932/Industry-Restart-Guidelines-Accommodation.pdf

Return to Business Requirements for Reopening – Victorian Hospitality Venues Visit AHA Website

Smarttraveller Covid-19 News & updates for Travel Advice
Visit Smarttraveller Website

Federal Government / Safe Work Australia Information to Help Businesses Prepare for Easing of COVID-19 Restrictions https://www.safeworkaustralia.gov.au/ Key Considerations for undertaking Risk Assessment

Work Place Health & Safety Considerations (working from Home)
Our Workers Compensation, Re-Work, area has produced an advice on WorkCover and the response to the current pandemic



NSW Worksafe – Regulatory Approach to COVID-19 for Employers
Visit the Safework NSW Website

Fair Work Australia view on managing staff (Personal/Carers Leave / Annual Leave / Leave without pay)
In respect of staffing, there are some challenging scenarios which have arisen as a result of the virus, Fair Work Australia has released some useful information for employers and employees on their website, which can be accessed through the following link:


Centrelink Unemployment Benefits – Unemployment Process
Visit Guardian website for details

Beyond Blue – Looking after your Mental Health during Corona Virus Outbreak
Visit the Beyond Blue website

Other job opportunities
The Victorian government has announced funds for peopled that have lost their jobs as a result of Covid-19. Displaced workers will be eligible to apply for different types of work – contributing to Victoria’s ability to manage this event and support the community.
Here is the link for employees to register their interest.

Access to Emergency Relief Package (Essentials & Food) – Mandatory Self Isolation
Visit the premiers website

Red Cross
1800 733 276

If you are affected, you need to speak to your bank 

  • Most banks may allow you to pause repayments for up to six months.  
  • Please find below a list of numbers to contact in need of pausing your repayments.   
  • Please note with mortgage pause, this does still mean you owe the interest costs and principal repayments at a later stage 
  • Any pause in repayments will be capitalised into the rest of the loan term and payable over a longer period.  
  • Please call contact your bank if in need – Bank Contact Details

Worrells – New Insolvency Rules

West Carr Harvey – Economic Support Update
Visit West Carr Harvey website

Australian Government – Australian Tax Office (ATO) – Covid-19 update
Visit the ATO website

Australian Government Treasury – Economic Response to Coronavirus
Visit Treasury Website
View the Treasury fact sheet for financially distressed businesses

Australian Government – Second Stimulus Package for Small Businesses
Visit Smart Company website

Victorian Government Corona Virus update
Visit the Victorian Government website

Victorian Department of Health and Human Services Covid-19 update
Visit the Victorian DHHS website

Australian Government – Department of Health on Covid-19
Visit the Australian Government website

Federal Government – Coronavirus Resources
Visit the Federal Government website

World Health Organisation
Visit the WHO website
View the WHO director general opening remarks on Covid19

MGA Members – COVID-19 Update
Visit MGA website

Victorian Tourism Industry Council – COVID-19 Critical Information for Tourism Business Visit VTIC website

Cyber Security – Essentials in preparing for COVID-19
View the Cyber Security website

VTIC Member Resources

Creating a COVID Safe Workplace – Victorian Government Guidelines Creating a COVID – Safe Workplace

How to develop a COVID Safe plan – Victorian Government link

Work Safe Guidelines

WorkSafe Information for employees: Coronavirus (COVID-19)

Worksafe Employers must notify WorkSafe of COVID-19 cases

COVID-19 – Other Services you may require

Crawford Contractor Connection – COVID -19 Clean-up & Sterilization Assistance Services

Steamatic – Specialised Cleaning Services for Infectious Disease Decontamination

Community News & Information

Tourism Geelong & The Bellarine COVID-19 Resource Centre
Visit the Tourism website

Albury Northside Chamber of Commerce – COVID-19 Stimulus Package for Employers
View information

Albury Business COVID-19 – 24/4/2020Update, Resources & Support Visit the Albury Business website