When something goes wrong, we’re here to guide and support you through the process.
From the moment you call, you’ll deal with a named Adroit claims specialist — not a queue and not a generic call centre. Here’s what that means in practice.
One experienced claims specialist manages your claim from lodgement through to settlement, with a direct phone number for fast access when you need it.
Whether it’s online, by phone or email, we communicate through the channel that works best for you, keeping you informed every step of the way.
We proactively manage every stage of the claim, holding insurers, assessors, repairers and other stakeholders accountable to help achieve the best outcome.
Backed by more than 40 years of industry relationships, we provide access to a trusted network of builders, restorers, assessors and repairers across Australia.
If urgent works are required, please directly contact our preferred partners below. Be sure to let us know, so we can advise the insurer and manage the claim for you.
Builder · Emergency call out · Regional Victoria
*If incident occurs outside of Melbourne or Geelong, please contact any local towing provider.
Mon – Fri · 9am – 5pm AEST · Speak to a named specialist
After hours / urgent · Claims Manager
Best for non-urgent · Replies within one business day
Every Adroit claim gets a named specialist — save these numbers, you’ll deal with the same person from lodgement to settlement.
Our farm at Ruffy was burnt out on January 8th 2026. When the fire was first listed as heading in the Ruffy direction, Brad phoned to ask if we needed any assistance. From that moment on, the assistance we received from Darrell, Brad and Sherri was caring, considerate and helpful. Their proactive approach and prompt payments enabled us to proceed with all aspects of post fire recovery without the distraction of lengthy negotiations with our insurer, as so many victims experienced.
Adroit explored all avenues available to us for compensation – this included revegetation, fenceline clearing plus covering the theft of our fuel.
We have had a long association with Adroit and are grateful and appreciative that at the absolute worst of times, they had our backs.
I have a complex situation involving 2 claims running concurrently and Ashleigh has been the most extraordinary advocate and support throughout the process. She communicates with the builders and the insurance companies and is always up to date and extremely reassuring. It’s beyond helpful to have someone who knows the processes and is able to act on my behalf when there is confusion or any delays.
Ashleigh is always bright and kind and competent and understands exactly where I am coming from with each question. I can not imagine trying to navigate this process without her help.
“I have been a customer of Adroit Insurance for a number of years. I have both company liability insurance and house insurance with Adroit. I have needed them for some claims and they were fantastic. Not only did they meet my financial expectations but also went above and beyond to be kind, compassionate and supportive. I highly recommend this company.”
“The Fagg’s Group is extremely grateful for the claims support provided by Adroit. The team is professional, responsive and communicates clearly throughout the process. Claims are handled efficiently and we appreciate their proactive approach and excellent customer service. We value our partnership with Adroit and highly recommend their services.”
“In short, the work that Saveta does to support CarCoop employees and customers is exceptional. And, in parallel I/we have developed an outstanding relationship with Nick whom has taken the time at the start of our journey 7 years ago to understand our business intimately and in particular our unique car finance product and our growth. I/We sincerely value our partnership and its Onward and Upward within FY27 as we have similar growth planned!”
“Thank you Ashleigh & Deborah for your very good assistance with our recent claim. Adroit certainly smooths the process & the service was 1st class.”
Call us during business hours, message after hours, or lodge online any time. Either way, a dedicated specialist will be on your file within one business day.
Tell us what happened and a dedicated claims specialist will be in touch within one business day. Our online claim form handles motor vehicle, property, business and personal claims.
