Emergency Contacts

In the event of an emergency please contact your Account Manager directly or our Claims Department on 1300 6923 7658 as soon as possible to process your claim.

To prevent any further damage or loss, here is a quick step guide as to what to do if your emergency involves your vehicle or property

For Adroit Road Side Assist, please contact 1800 901 534


  1. Make sure your vehicle is secure to prevent any further damage or loss.
  2. If the third party is at fault, obtain the driver’s name, residential address, phone number, registration and license number.
  3. Take photographs of the damage.
  4. If your vehicle cannot be driven, contact the following to arrange a tow to the nearest repairer.
    GEELONG – 5277 2111
    All other areas – please contact the nearest towing company
  5. Please call our office on 1300 6923 7658 or complete a Motor Claim Form online , so we can lodge a claim for you.


  1. Make sure your property is secure and any danger to you or your visitors is removed.
  2. Contact SES if necessary.
  3. Take photographs of the damage.
  4. If roof damage is suspected, arrange temporary repairs to ensure no further damage occurs.
  5. If damage to electrical items, switch off mains and contact an electrician.
  6. Contact plumbers in the event of a leak.
  7. In the event of theft or malicious damage, contact the police and ensure doors and windows are secured.
  8. If floor coverings are damaged, seek assistance of a carpet restorer as soon as possible.
  9. Please call our office on1300 6923 7658 or complete a Property Claim Form online, so we can lodge a claim for you.