Complaints

We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;

Email:  mail@adroit.com.au

Telephone:  03 5221 6644

Or in writing to the following address, please mark the envelope “Notice of Complaint” Attention Compliance Officer

Adroit Insurance and Risk Pty Ltd
PO Box 1839
Geelong
VIC 3220

We subscribe to Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA). If your complaint is not successfully resolved by our office within 30 calendar days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).

  • with the Australian Financial Complaints Authority (AFCA)
  • Online: afca.org.au
  • Email: info@afca.org.au
  • Phone: 1800 931 678
  • Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001