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Need to make a claim? Good thing you have us!
Making an insurance claim can be an extremely stressful and daunting task when you’re still recovering from an unexpected loss and trying to work out how to get things back together again.
There’s not much time to lose. We have to act quickly to get your business back up and running again, which means we’ll need to have all the details together to lodge your claim with your insurer as soon as possible.
Hopefully the day will never come, but accidental loss or damage more often than not strikes when you least expect it. It could be burglars breaking into your factory, stealing not only some expensive equipment but also leaving a trail of damage that leaves you unable to resume operations. Or it could be an extreme weather event that has left your goods so heavily soaked that they can’t be salvaged.
So what can you do to have as smooth a claim process as possible? We know there is no shortage of stories in the mainstream media about how a business owner or family has had their claim rejected. Every time you see such a story of misery and heartbreak on TV, you can reflect on just how good it is to have us. We’re your insurance broker, and we have your back.
First things first. As soon as you need to make a claim, get in touch with us. Tell us what has happened, the nature of the loss and have your insurance documents ready. If you’re able to enter the premises, have your mobile phone or a camera with you. Take as many pictures of the damage as you can. The pictures will help us to support your claim application with the insurer.
If your loss is caused by a crime, say a theft or burglary, contact the police as soon as you can. Keep the police record and send us a copy. The police report will become part of the document lodgement process.
Do remember to keep us notified of any other information you may have about the loss. If you’ve had to call in emergency tradies to replace the broken windows or secure the place with safety barriers, keep the invoices. You’ll need to submit them to the insurer, too.
And please remember at all times that we work for you and advocate on your behalf so that you can focus on a recovery plan to get your business up and running again.